When the transaction is failed and amount is deducted kindly mail us with your name, email address, mobile number. Our executive will check on the server and credit back the amount to your bank within 5 to 7 working days.

We firmly guarantee that after passing all quality checks the products are dispatched to the user. Suppose if you receive a defective product call us immediately or email the details of the product number, order no to take the necessary actions.

You could change or cancel your order prior shipping to you by emailing us at order@overthcounter.com with pointing out your order number in the subject line or else call the toll free number for the cancellation of the request. Kindly make sure to mail earlier you acquire the email containing shipping details of the order you have placed.

As a common rule it takes 2 to 10 business days within the country and international shipping reaches the customer within 7 to 14 days of the orders placed.